Support

Questions, problems or ideas? Email hello@brilliantdisruptions.com and we'll get back to you. It helps to say which phone you have and what you were doing.

I'm not getting reminders

Phone reminders for follow-ups are part of Premium; due items always show in the app. Tap Reminders in Second Hello's Settings to allow them, and check that notifications for Second Hello are on in your phone's Settings.

I have a new phone

Your data stays on your phone, so it moves with your phone's backup. To bring your subscription across, sign in with the same Apple Account and tap Restore purchases in Second Hello's Settings.

Cancel or change your subscription

Apple manages subscriptions. On your iPhone, open Settings › your name › Subscriptions.

Refunds

Apple takes payment, so Apple handles refunds. Go to reportaproblem.apple.com.

If you're struggling

Second Hello is skills practice, not therapy. If you are in crisis, contact local emergency services; in the US, call or text 988.

Your privacy

No account, no ads, no tracking. See the privacy policy and how we keep your data secure.